MCCA COVID-19 (CORONAVIRUS) FAQ

  • Are the venues following PH/WHO policy and guidance? Are the venues engaged with local health departments?
    • The MCCA along with our partner vendors and agencies are following the guidelines set forth by the CDC and World Health Organization (WHO).
    • Yes, the MCCA is engaged in weekly meetings and conference calls with the 1st responder community as well as the local health departments (Boston Public Health, Massachusetts Department of Public Health, Boston EMS, MassPort Authority and the CDC).

 

 

  • Do the facilities have hand sanitizing available? Where? How many units? Are additional units being deployed?
    • Yes, the MCCA has hand sanitizing stations at every bathroom and throughout each facility.
    • Additional sanitization stations will be deployed throughout each facility to help support events.
    • At any given time there are approximately 40-50 stations active at the BCEC and 10-20 stations active at the Hynes.
    • The MCCA has ordered stations in addition to what we presently have onsite as well as disinfecting wipe stations and are awaiting delivery of these items.

 

  • Have the venues enhanced their public space and restroom cleaning and disinfection efforts? Do the venue cleaners re-wipe (with disinfectant) high-volume touch-points for areas each is responsible for including catering areas, surfaces, handrails, restrooms, entrances/exits, public touch screens, door handles, flat surfaces, etc… along with the use of the correct cleaning/sanitizing materials and products?
    • Yes, the MCCA Building Services team are trained in both normal cleaning procedures as well as disinfecting and decontamination procedures. Our staff is fully trained on the proper techniques to prevent transmission of viruses such as the flu.
    • The MCCA is diligent about cleaning the BCEC and Hynes thoroughly including restrooms and public spaces.
    • Many of the surfaces in our restrooms are touch-free using automatically flushing toilets and hands-free faucets and paper towel dispensers.
    • The MCCA uses sophisticated cleaning products and clean all surface areas every 30 minutes during event hours including but not limited to: lavatory fixtures, paper towel dispensers, vanity tops, mirrors and door handles.

 

  • Do the venues brief / hold briefings for its staff on good hygiene, including posters/signage for staff in back of house areas?
    • ​Yes, the venues brief all departments on proper hygiene and flu prevention continuously throughout the year including information on COVID-19 coronavirus.
    • The MCCA provides staff and contractors seasonal flu shots.
    • The MCCA also works closely with our F&B Contractor and other contract partners to ensure they are following the proper guidelines for employees in their respective areas of oversight.
    • The MCCA has also deployed posters created by the CDC, Mass Department of Public Health, and Boston Public Health through all our facilities, both in back of house area restrooms and in front of house area restrooms to be visible to our customers and visitors.
    • These signs have also been put on the MCCA Digital Signage Network throughout our venues for additional visibility.
    • See attached PDFs

 

 

  • Do the venues have a permanent first aid station? How often/when is it staffed? If so, are the EMTs/first aid staff trained to recognize, treat and process Coronavirus cases?
    • The BCEC does not have permanent first aid station, however, every event has Boston EMS coverage and a first aid room is designated in advance of the event by the client and the MCCA based on event activity, set-up, and attendee flow. If needed, additional medical locations can be added.
    • The Hynes has a permanent first aid room on the Main Plaza. If needed, additional medical locations can be added.

 

  • Should someone with Coronavirus symptoms be identified or self-report upon entering the facility, are there a response protocols in place (vs. bringing them to a first aid station within the venue)?
    • The MCCA has a Pandemic Response Plan in which the entire MCCA Public Safety Department is trained.
    • When our teams along with Boston EMS assess patients, they use a patient questionnaire from the Boston Public Health Department that is certified by the Center for Disease Control.
    • Any concern identified in that screening that would be outside of a normal illness will be handled in accordance with the MCCA SOP on Pandemic Flu response and in coordination with Boston EMS, 1st responders, and local area medical facilities.

 

  • Any other protocols in place to combat/prepare for/respond to Coronavirus the venue would like to share?
    • The MCCA along with our local, state, federal partners, and medical community continue to prepare and share information daily.
    • Procedures are continually reviewed with our internal teams and information is being shared with our contractors and staff as needed.